Game Tech

About the Role

As a Gaming Technician I, you will maintain the operational order of all gaming machines and related equipment. Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Our value system is built on enthusiastic commitment to our purpose, inspiring and empowering us to do everything right, have fun, and be the best. We focus on fairness, personal accountability, and customer satisfaction, creating wealth and growing opportunities for all.

Responsibilities

• Reviews and analyzes reports related to game equipment performance
• Prepares and tests gaming machines
• Maintains a sense of urgency in responding to calls for assistance or when dispatched
• Conducts scheduled preventive maintenance on all assigned electronic bingo gaming devices
• Moves and installs machines as needed
• Researches and diagnoses game equipment malfunctions
• Troubleshoots, reads meters, and performs regular maintenance
• Communicates all information to fellow Technicians and Game Management
• Takes initiative to ask for and offer help to guests, co-associates, and management
• Works closely with Vendor Technicians
• Adheres to MICS/TICS, Company, and Departmental Expectations
• Helps maintain a working inventory of parts and supplies
• Performs other duties and responsibilities as assigned

Requirements

• High School diploma or GED required, or currently enrolled and successfully completing a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• One (1) year of experience in a casino Gaming or casino IT department (Class II or Class III) preferred, or two (2) years’ experience working with computers or electronics preferred
• Must be able to lift and maneuver at least 50 lbs
• Must be able to lift a minimum of 150 pounds using a dolly
• Must successfully pass a job interview, including a guest service audition
• Willing and able to work odd or irregular hours, including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain one) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Native American Indian preference in hiring shall be adhered to at all times.