Gallery Host / Front Desk Agent

Job Summary

We are seeking a warm, energetic, and detail-oriented individual to serve as our Gallery Host at Hyatt Place Sarasota/Lakewood Ranch. You'll manage check-ins, check-outs, and reservations with professionalism and care, and bring the same level of attentiveness to our Gallery space.

Essential Job Functions

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Lodgco Hospitality and Hyatt Place.
• Displays dignity and respect of others at all times.
• Aid guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges).
• Knowledge of Brand’s operating systems and Brand’s customer loyalty programs.
• Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Aid guests with problems and questions; ensure all guest problems are resolved.
• Provide information to guest and visitor inquiries; coordinate all guest requests for special arrangements; inform guests of hotel services, features and room amenities.
• Knowledge of cash handling and bank procedures to check out all guest(s).
• Answer hotel phones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards.
• Provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
• Be familiar and knowledgeable with the operation of the POS system.
• Aid guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
• Maintain a clean, organized environment for guests by clearing tables during service.
• Utilize spare time for cleaning and stocking (i.e. front desk, back office, common areas) and other duties.
• Know all emergency procedures and the proper action to take.
• Operate safe deposit boxes.
• May be responsible for transporting guests with the hotel shuttle.

Competencies

• Ability to learn quickly and work in a fast-paced position with constant guest interaction.
• Communication both verbal and written.
• Computer and telephone skills.
• Must be able to multi-task.
• Flexibility with schedule.

Required/PREFERRED Education and Experience

• Hotel or customer service experience is preferred.

Additional Eligibility Qualifications

• Satisfactory criminal background screening required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

• Regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

Expected Hours of Work

This position requires variable hours based on the needs of the hotel including nights and weekends.