Front Desk Agent
About the role
Welcome to Wayfinder Waikiki. Nestled in the heart of Waikiki, Wayfinder Waikiki offers more than just a job; it's an opportunity to immerse yourself in this vibrant community. At Wayfinder Waikiki, we provide unparalleled opportunities for career growth and development. Our team is dedicated to your success, both personally and professionally. You'll become part of a tight-knit community that supports you every step of the way.
Essential Functions
- Perform daily front desk procedures, including check-ins, check-outs, reservations, and guest inquiries.
- Maintain a thorough working knowledge of the reservation system and front desk procedures.
- Address and resolve guest complaints promptly and professionally.
- Process guest payments according to established procedures and policies, including proper cash handling and credit card authorizations.
- Communicate efficiently with other hotel departments to support special requests, late check-outs, maintenance needs, and guest concerns.
- Aid in pre-registration and room blocking of reservations; prepare for group arrivals and departures.
- Provide the highest level of service to guests at all times.
- Perform other duties as assigned by management.
Qualifications
- A high school diploma or equivalent.
- Excellent communication and customer service skills.
- Experience with OPERA hotel reservation software preferred.
- Ability to work flexible hours, including weekends, nights, and holidays.
What are we looking for?
This is a tremendous opportunity for a driven individual to grow a career in hospitality at a world-class property. If you enjoy connecting with people from all over the world and creating meaningful experiences, we want to hear from you!
Pay
$27.50/hr
Schedule
Flexible hours, including weekends, nights, and holidays.
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