Front Desk Agent

About the role

The Front Desk Agent will support the Guest Services department at Element Valley Forge Hotel, a part of Wurzak Hotel Group. This position is responsible for managing all aspects of hotel guest's accommodation, including check-in and check-out tasks, managing reservations, providing information about rooms, rates, and amenities, responding to client complaints, liaising with housekeeping, confirming group reservations, upselling services, maintaining booking records, and ensuring guest satisfaction.

Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements

The ideal candidate will have prior experience as a Hotel Front Desk Agent, Receptionist, or similar role. They should have experience with hotel reservations software, excellent communication and organizational skills, and a customer service background.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. Education and Experience: Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role. Experience with hotel reservations software. Customer service experience. Excellent communication and organizational skills.

Skills

Excellent communication and organizational skills.

Benefits

Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits

Pay

Competitive Salary

Schedule

The Company operates 24 hours a day, 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.