Front Desk Agent

About the role

The Berry Companies is a 50-year-old family business passionate about making the Mt. Washington Valley AMAZING. We specialize in operating best-in-class properties in North Conway Village and at the base of Attitash.

Responsibilities

• Correctly use the Front Desk Process
• Provide the highest level of Customer Service and Satisfaction Daily
• Communicate effectively with guests and other departments on general Front Desk topics and customer needs
• Achieve high Revinate Guest Survey Scores for check-in/check-out, staff friendliness, helpfulness, and knowledge
• Welcome and promptly respond to guests' requests and concerns
• Answer questions and provide area information
• Cookordinate with the maintenance and housekeeping teams to handle guest requests
• Set wake-up calls, distribute resort information to guests and ensure the Front Desk and common areas are tidy

Requirements

• Do the right thing
• Like to be helpful
• Are friendly and fun
• Make hard things look easy

Qualifications

• Value clear processes
• Feel qualified to enter new reservations, check room availability, change, and cancel existing reservations
• Feel qualified to welcome and promptly respond to guests' requests and concerns
• Feel qualified to answer questions and provide area information
• Feel qualified to coordinate with the maintenance and housekeeping teams to handle guest requests
• Feel qualified to set wake-up calls, distribute resort information to guests and ensure the Front Desk and common areas are tidy

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

• Competitive Compensation
• Health Insurance, including dental and vision insurance
• Generous Paid Time Off & Birthday Off with Pay & Paid Holidays
• A company that Supports Work/Life Balance
• Lodging & Travel Discounts, Mini Vacations and Vacation Exchange opportunities
• Support for Community Service
• Company & Department Celebrations (we throw the best company parties!)
• Mentorship programs; Career Development and Opportunities for Advancement
• 401(k) Matching
• Life, Accident, Critical Illness, and Short-term Disability insurance
• Paid Training and Tuition Reimbursement

Pay

Competitive Compensation

Schedule

Not specified