Front Desk Agent

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel efficiently
• Answer phone calls and guest inquiries promptly and professionally
• Handle guest requests, concerns, and complaints with tact and professionalism
• Maintain a clean and organized front desk area
• Aid with administrative tasks as needed
• Follow all safety and security procedures to ensure the safety of guests and staff

Qualifications

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in basic computer applications
• Excellent organizational skills and attention to detail