Front Desk Agent

About the role

General Hotels Corporation is seeking a friendly, professional, and hospitality-driven Front Desk Agent to join our team. As the face of the hotel, you'll play a key role in creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. We're looking for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in providing service that keeps guests coming back. Whether you're helping a guest find local attractions, resolving a concern, or simply greeting someone with a smile, you'll have a direct impact on the overall guest experience.

Responsibilities

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Support overall hotel operations as needed

Requirements

• Previous customer service experience required
• Previous hotel or hospitality experience preferred, but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Able to multitask in a fast-paced environment
• Strong organizational and problem-solving abilities
• Basic computer proficiency and phone skills
• Strong attention to detail and accuracy
• Able to work flexible schedules, including weekends and holidays
• Reliable attendance and strong work ethic

Benefits

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• Supplemental Life Insurance
• 401(k) with Company Match
• Earned Wage Access ('On-Demand Pay')
• Hotel Room Discounts
• Company Paid Employee Assistance Program
• Generous Time Off Package