Front Desk Agent

About the role

Front Desk Agent: PERFECT OPPORTUNITY FOR CUSTOMER SERVICE INDIVIDUALS OR THOSE LOOKING FOR A GREAT SOURCE OF SUPPLEMENTAL INCOME WITH TRAVEL REWARDS! Tuition Reimbursement for college students/adults going back to school, Employee Referral Program, Hilton Team Travel Rewards Program. We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Greet guests and provide them with a warm welcome
• Check-in and check-out guests efficiently and accurately
• Answer phone calls and respond to inquiries in a timely manner
• Assist guests with any requests or issues they may have during their stay
• Provide information about hotel amenities, local attractions, and dining options
• Handle cash transactions and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Perform night audit duties as needed

Requirements

• Previous experience in a front desk or customer service role is preferred
• Excellent phone etiquette and communication skills
• Proficiency in using phone systems and hotel management software
• Multilingual skills are a plus
• Strong attention to detail and organizational skills
• Ability to handle difficult situations with professionalism and empathy
• Knowledge of hospitality industry practices and standards

Benefits

• Hilton Team Travel Rewards Program
• Hilton Team Member Travel Discount
• Tuition Assistance Program (NEW!)
• Employee Referral Program (NEW!)
• Vision/Dental Insurance and more!