Front Desk Agent

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

Responsibilities

• Comprehend all Front Desk operations.
• Effectively resolve problems for guests.
• Continuously maintain five-star standards while offering above and beyond service for our guests.
• Constantly aware of all facilities, services, and hours of operation.
• Responsible for thorough guest registration and efficient check-out.
• Responsible for receiving forms of payment and accurately posting to guest accounts.
• Posts charges accurately.
• Balances his/her bank accurately and follows company policies regarding check acceptance.
• Maintains his/her station and keeps desk organized and stocked at all times.
• Passes on all information and charges to upcoming shifts.
• Ensures completion of daily agent jobs.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
• Other duties as assigned.

Requirements

High school diploma or general education degree (GED); prior guest services or administrative experience helpful; equivalent combination of education and experience will be considered.

The employee is occasionally required to lift/pull/push up to 50 pounds with assistance.

Qualifications

• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Problem-solving abilities.

Benefits

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.

• Health & Dental Insurance.
• 401(k) Plan.
• Local Discounts.

Pay

$18.00 per hour

Schedule

Not specified