Front Desk Agent

Job Description The Front Desk Agent serves as a primary point of contact for hotel guests, delivering friendly, professional, and efficient service throughout their stay. This position manages reservations, room availability, guest transactions, and inquiries while coordinating with other departments to ensure guest needs are met and hotel services are effectively promoted. Responsibilities Process hotel reservations, cancellations, check-ins, and check-outs accurately and efficiently.Communicate room rates, availability, hotel policies, and information about resort amenities and local attractions.Answer incoming telephone calls promptly, direct calls appropriately, and assist callers with questions and requests.Process cash, credit card, and other payment transactions accurately.Provide courteous, professional, and responsive service to guests, addressing questions and requests in a timely manner.Coordinate with Housekeeping, Group Sales, VIP Services, and other departments to support guest needs and satisfaction.Promote hotel, casino, and resort services, amenities, and facilities.Maintain accurate reservation records and guest information in the hotel computer system.Follow established procedures for reservations, payments, guest services, and workplace safety.Perform other job-related duties as assigned. Qualifications High School Diploma or General Education Degree (GED) required.Minimum of one month of guest service experience.Basic written communication, verbal communication, and computer skills.Working knowledge of Microsoft Office products.Strong customer service, active listening, and interpersonal skills.Attention to detail and the ability to process reservations, payments, and guest information accurately.Ability to handle cash and credit card transactions responsibly.Demonstrated accountability, initiative, adaptability, and a commitment to service excellence.Ability to work collaboratively with team members and other departments.Ability to maintain focus and manage multiple tasks in a fast-paced environment.Ability to work varied shifts, including weekends and holidays, as needed.Ability to stand for extended periods and lift objects weighing up to 50 pounds.Ability to work in a variety of settings, including climate-controlled offices and casino floors with exposure to secondhand smoke and crowd noise. About Us Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team! Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division. Here's What Awaits You Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations). Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays. Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind. And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts . About The Team Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step Into a World Of Possibilities Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms . Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special. Company:Cherokee Nation Entertainment