G3 Success Advisor & Program Developer

About the role

The G3 Success Advisor & Program Developer role combines student success coaching with employer-based program development to support Southwest Virginia Community College's mission of preparing a skilled regional workforce.

Responsibilities

• Collaborate with employers to design high-quality, demand-driven workforce training programs.
• Proactively support students from inquiry through completion.
• Partner with marketing to develop promotional materials and highlight employer and student success stories.
• Respond promptly to inquiries, qualify leads, and guide prospects through the enrollment and funding process.
• Track conversion metrics and assist in improving recruitment and enrollment workflows.
• Provide pre-enrollment advising on program pathways, expectations, costs, schedules, and funding options.
• Aid students with onboarding, registration, and orientation to workforce programs.
• Develop individualized student success plans with goals, milestones, and support strategies.
• Conduct regular check-ins and connect students to wraparound services (childcare, transportation, tutoring, counseling).
• Assist students with credential completion, exit interviews, and transitions to next-step training or employment.
• Track student success, employment outcomes, and participation in continuing education programs.
• Build and maintain employer relationships in high-demand sectors.
• Conduct discovery meetings to assess employer skill gaps and incumbent-worker training needs.
• Co-develop workforce training programs, including curricula, competencies, and learning outcomes.
• Co-develop and draft MOUs, training proposals, budgets, and scopes of work for employer-sponsored training.
• Assist with the logistics for training delivery (instructors, facilities, materials, schedules).
• Track employer engagement activities, training outcomes, and return on investment.
• Support grant development and collaborate with regional workforce agencies and economic development organizations.
• Collect and analyze employer feedback to continuously improve training programs.

Qualifications

• Knowledge of barriers to educational success and a desire to help others reach their educational goals.
• Experience working with racially, ethnically, economically and age diverse individuals.
• Strong interpersonal skills to help engage, provide support to, and motivate students.
• Excellent customer service skills, including the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Excellent organizational skills.
• Proficient in use of technology, including Microsoft Office, Microsoft Teams, and Google docs.
• Demonstrated ability to work effectively both independently as well as part of a team.
• Desire to learn and grow as a professional needs arise.
• Experience in higher education advising, coaching, or student services.
• Familiarity with PeopleSoft, Navigate, or comparable student information systems.

Additional Considerations

• Knowledge of financial aid, scholarship resources, and workforce training funding streams.
• Experience with workforce-to-academic pathways and credential progression models.
• Understanding of regional labor market needs and workforce development ecosystems.

Supervisory Responsibilities

No

Required Travel

Yes