Future Opportunities - Retail Branch Manager

Job Duties

• Works with their Regional Manager, VP Sales & Service, and other Senior Team members, to develop, communicate, and implement branch sales plans and directives.
• Supervises work scheduling and workflow of daily routine operations.
• Addresses and resolves sales related problems.
• Implements and monitors sales and service quality plans.
• Implements credit union plans at the branch level to assure consistency and productivity commensurate with staffing levels, facilities, and market area.
• Supervises and assists with member services and teller functions.
• Provides leadership through effective coaching and communication.
• Counsels and trains Branch employees on a regular basis.
• Ensures that members' requests and questions are promptly resolved.
• Promotes branch business development and seeks to broaden member base.
• Implements Credit Union member service quality standards and ensures adherence to service quality programs.
• Proactively maintains member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications.
• Handles unusual or difficult member situations beyond the scope of branch personnel.
• Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager.
• Fills in and performs duties in Branch positions as needed.

Qualifications

• Bachelor’s Degree required
• Two to five years of related experience in a financial institution, with a minimum of two years of supervisory experience
• Sales Experience

Skills/Abilities

• Strong interpersonal, leadership, and supervisory skills
• Well organized
• Attention to detail
• Ability to operate related computer applications and basic business equipment
• Good marketing skills
• Ability to maintain an effective and efficient work flow