*Future Opportunities - IT Field Support Specialist

Milestone Technologies is a global IT managed services firm dedicated to helping organizations achieve their technology-driven goals through digital transformation, innovation, and operational agility. Founded in 1997, the company serves leading enterprises and is committed to fostering a culture that values its employees and empowers them to excel.

Responsibilities

• Provide white-glove concierge-level customer experience supporting internal employees face-to-face, via chat, and over the phone.
• Schedule and communicate travel to regional offices to provide in-person support regularly.
• Constantly update users on the status of their incidents, requests, or problems.
• Educate users on basic functions and new technologies to streamline their workflow.
• Troubleshoot network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
• Support users on applications and tools within the environment, including Office Suite, RSA, Okta, Collaboration tools (Zoom, WebEx, Jabber, etc.), Mac and Windows OS.
• Provide walkup/desktop support during normal business hours, Monday to Friday from 8 am to 5 pm.
• Maintain local inventory to ensure replacement equipment is always on hand.
• Support IT escalations impacting the site.
• Cover conference room support and maintenance.
• Cook up with the Office Manager to determine the best course of action when issues arise.
• Support Local Wallboard maintenance.
• A/V Technology and Customer Experience Center support.

Qualifications

• Strong Windows and Mac OS troubleshooting skills.
• Excellent multi-tasking and time management skills and ability to thrive in a fast-paced, high-pressure environment.
• Flexibility and resilience, adaptable to a high-change environment, and open to new concepts and/or processes.
• Inviting personality, friendly, and sociable.
• Ability to take notes and record all interactions and steps taken with users.
• Ability to keep work area clean and organized.
• Working knowledge of Active Directory and basic AD administration.

Compensation

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance.