Funeral Service Assistant

About the role

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation services, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families; ensures proper care and storage of these items.
• Prepares documents related to services, cremations, maintenance, as directed by management.
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Performs office duties such as answering phones, operating fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters, scales, and stereo/video systems.
• Runs errands such as floral delivery, picking up supplies, and documents.
• Serves as an usher, parks cars, or performs any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families.
• Ensures refreshments are available (where allowed by law).
• Assists with visitations, memorial, and funeral services, including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers.
• Greets and receives client families and/or other persons entering the office for information and assistance.
• Accommodates the needs of the family during a service and/or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required.

Requirements

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver’s license with an acceptable driving record.

Skills

• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behaviors and team player.

Job Location: US-MI - Holland, Postal Code: 49424