Funeral Service Assistant

About the role

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the public, answering questions about funeral and cremation services, and assisting with services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. All duties must align with company mission, values, policies, and procedures.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other keepsakes; ensure proper care and storage of these items
• Prepare documents related to services, cremations, and maintenance as directed
• Assist with respectful preparation of remains, including dressing and lifting, or operation of crematory as permitted by law and company regulations
• Perform office duties: answer phones, operate fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, scale, and stereo/video system
• Run errands such as floral delivery and supply or document pickup
• Serve as an usher; may park cars or perform transportation duties
• Drive funeral home vehicles for services and family transport
• Ensure refreshments are available where permitted by law
• Assist with visitations, memorials, and funerals including setup, dressing and casketing remains, and delivering family items and flowers
• Greet and receive client families and others seeking information or assistance
• Accommodate family needs during services or visitations
• Wash and clean funeral home and client vehicles as required

Requirements

• High school diploma or equivalent
• Valid state driver’s license with acceptable driving record

Qualifications

• Previous customer service and/or sales experience preferred
• Proficiency with MS Office suite and databases preferred; ability and willingness to learn required

Skills

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player attitude

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Pay

Salary: $20.50/hr – $21.50/hr