Funeral Service Assistant

About the Role

Our associates celebrate lives. We celebrate our associates. This role provides clerical and administrative assistance to support funeral operations. General duties include interacting with the public, answering questions about funeral and cremation services, handling phone calls politely, and assisting with funeral, memorial, and other ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. All duties must align with the company's mission, values, policies, and procedures.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes; ensures proper care and storage of these items.
• Prepares documents related to services, cremations, and maintenance as directed by management.
• Assists with respectful preparation of deceased remains, including dressing and lifting, or operating the crematory, as permitted by law and company regulations.
• Performs office duties such as answering phones, operating fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters, scales, and stereo/video systems.
• Runs errands for floral delivery, supplies, documents, etc.
• Serves as an usher, parks cars, or performs transportation requirements.
• Drives funeral home vehicles for services and picking up families.
• Ensures refreshments are available (where allowed by law).
• Assists with visitations, memorial, and funeral services, including setup, dressing and casketing remains, and delivering family items and flowers.
• Greets and assists client families and other visitors entering the office.
• Accommodates family needs during services and/or visitations.
• Occasionally washes and cleans funeral home and client vehicles.

Requirements

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficiency with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver’s license with an acceptable driving record.

Qualifications

• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behavior and team player attitude.

Postal Code: 27896
Category: Operations
Job Location: US-NC - Wilson