Funeral Service Assistant

Our associates celebrate lives. We celebrate our associates. This role provides clerical and administrative assistance supporting funeral operations, including meeting the public, answering questions about funeral and cremation services, answering phones courteously, and assisting with funeral, memorial, and other ceremonies as requested by clients and management. Attendance at the monthly staff meeting is expected.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes; ensures proper care and storage of these items.
• Prepares documents related to services, cremations, and maintenance as directed by management.
• Assists with respectful preparation of remains, including dressing, lifting, or operating the crematory as permitted by law and company regulations.
• Performs office duties such as answering phones, operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, scale, and stereo/video system.
• Runs errands for floral delivery, supplies, documents, etc.
• Serves as an usher, parks cars, and fulfills other transportation requirements.
• Drives funeral‑home vehicles for services and to pick up families.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, memorials, and funeral services, including chapel setup, dressing and casketing remains, and delivering family items and flowers.
• Greets and receives client families and other visitors seeking information or assistance.
• Accommodates the needs of families during services and visitations.
• May wash and clean funeral‑home and client vehicles as needed.
• Attends monthly staff meetings.

Requirements

Education: High school diploma or equivalent.

Experience: Previous customer service and/or sales experience preferred.

Technical Skills: Proficiency with Microsoft Office suite and databases preferred; ability and willingness to learn required.

Certification/Licenses: Valid state driver’s license with an acceptable driving record required.

Knowledge, Skills, and Abilities: High level of compassion and integrity; clear and concise verbal and written communication skills; professional behavior and team‑player attitude.

Compensation

$20.00 per hour

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with company contribution
• Sick Leave
• Short‑Term Disability
• Long‑Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with company match
• Employee Assistance Program

Location: Flushing, NY 11358, United States