Funeral Home Transportation Manager

About the role

This is a unique opportunity to create operational infrastructure, develop a high-performing team, and establish best-in-class mortuary transport services that reflect our commitment to dignity, safety, and family care. The ideal candidate is an experienced leader with deep knowledge of transportation operations and a strong desire to build something from the ground up—someone who thrives in both strategic planning and day-to-day execution. This role is a rare opportunity to create and shape a critical function within a growing national organization. You’ll play a pivotal role in elevating our service standards and building a transportation program that reflects our commitment to compassion, excellence, and innovation.

Responsibilities

• Design, launch, and scale a dedicated mortuary transportation business unit from inception.
• Recruit, hire, and onboard a qualified transportation team aligned with our service standards and culture.
• Develop standard operating procedures, scheduling workflows, and service protocols to ensure seamless and respectful transport operations.
• Oversee daily operations across all transportation activities, including dispatch, routing, and staff management.
• Maintain a fleet of mortuary vehicles, ensuring cleanliness, maintenance, safety compliance, and operational readiness.
• Coordinate with funeral directors, hospitals, medical examiners, and other stakeholders to manage transportation logistics.
• Enforce all legal, safety, and health requirements related to mortuary and medical transport.
• Respond to and resolve client inquiries or concerns with empathy, urgency, and professionalism.
• Manage records for all transports, including care documentation, billing logs, and vehicle usage.
• Remain available for on-call or after-hours duties as necessary during early-stage scaling.

Qualifications

• 2-3 years of experience in mortuary, medical, or specialized transportation services.
• Proven leadership experience, including hiring and developing operational teams.
• Demonstrated success in launching new programs, departments, or service lines.
• Physical ability to safely lift and move over 200 lbs (with equipment/team support).
• Ability to learn mortuary transport procedures, safety standards, and regulatory requirements.
• Excellent communication and interpersonal skills, particularly in high-emotion or sensitive settings.
• Valid driver’s license with a clean driving record.
• AA Degree or equivalent (certifications in logistics, funeral service, or healthcare are a plus).
• Preferred: Experience managing or scaling new business units within a service-driven organization.
• Preferred: Background in funeral service, healthcare, emergency response, or logistics management.
• Preferred: Familiarity with federal and state regulations governing the funeral and mortuary industry.