Transportation Manager

Employment Type: Full time
Shift: Mon to Fri, 8 am to 4:30 pm
Location: St Francis LIFE Riverfront, Wilmington, DE

About the Role

The primary purpose of this position is to manage the transportation program, including transport of participants, meals, durable medical equipment, pharmacy, and any other transportation needs as required.

Responsibilities

• Serve on the interdisciplinary team (IDT), attending morning updates and reporting changes in participants’ baseline status to appropriate staff on a daily basis.
• Supervise transportation staff, oversee hiring, training, and daily operations.
• Ensure responsibility for running and maintaining transportation scheduling software.
• Facilitate effective daily communications between the Center, transportation drivers, dispatch, and transportation coordinator.
• Ensure daily work schedules are communicated to colleagues.
• Coordinate and schedule daily delivery of home-delivered meals, Durable Medical Equipment (DME), supplies, and miscellaneous items.
• Oversee the vehicle maintenance program, repairs, and assist with research for the purchase of new vehicles.
• Ensure participant satisfaction as it relates to transportation.
• Collaborate on budgeting and ensure compliance with federal and state regulations.
• Manage third-party contracts for services, maintain a comprehensive vendor list, and ensure contracted staffing levels are appropriate.
• May occasionally respond to on-call inquiries regarding transportation needs on the weekend.
• May visit participant homes to assess transportation needs.
• Requires local travel within New Castle County and weekly travel between Wilmington and Newark PACE programs.
• Position may require 10% travel within the Center's geographic region.

Requirements

• High School diploma required; College degree preferred.
• Minimum of one (1) year of experience working with the frail or elderly population.
• Two (2) years of administrative/supervisory experience in a transportation setting.
• Five (5) years of experience in the transportation industry. A combination of education and experience may be acceptable.
• Valid driver's license in good standing.
• Superior written and verbal communication skills.
• Proficiency with MS Office.
• Strong conflict management, high decision-making quality, and flexibility to adapt to ongoing change.
• Ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures aligned with the organization’s mission, vision, and philosophy.

Benefits

• Comprehensive benefits including first-day medical coverage, dental, vision, paid time off, and 403B retirement plan.
• Educational assistance.
• Access to daily pay and employee referral incentives.
• Supportive environment with a patient-centered focus.
• Opportunities for professional development.