Funeral Home Liaison

Finding Your Calling

Serves as the primary coordinator for post mortem processes within Mercy Hospital, acting as the central point of contact for funeral homes, organ and tissue procurement organizations, and internal clinical teams.

Position Details

Mercy Hospital | Compassionate Care Beyond Life
Make a meaningful difference during life's most sensitive moments. Mercy Hospital is seeking a Funeral Home Liaison to serve as the primary coordinator for post-mortem processes, ensuring dignity, accuracy, and compassionate support for patients, families, funeral homes, and healthcare partners.

What You'll Do

Funeral Home & Decedent Release Coordination

• Coordinate all morgue releases and funeral home access.
• Verify identity, authorization, and required release documentation.
• Maintain release logs, chain-of-custody records, and departmental tracking tools.
• Ensure all releases comply with hospital policies, regulatory requirements, and best practices.
• Serve as the central point of contact for funeral directors and funeral home personnel.

Organ & Tissue Donation Support

• Coordinate communication with organ and tissue procurement organizations.
• Monitor donation timelines, logistics, and status updates.
• Ensure continuity of donation processes without delay.
• Document donation activities and communicate updates to key stakeholders.

Death Certificate & Post-Mortem Process Tracking Responsibilities

• Support death certificate workflows and completion timelines.
• Track outstanding post-mortem documentation.
• Follow up with internal departments and external partners to ensure timely completion.
• Identify barriers, resolve issues when possible, and escalate concerns appropriately.

Morgue Operations & Specimen Management

• Maintain cleanliness and organization of the morgue and associated equipment.
• Organize inventories and pathology specimens.
• Track specimens with accurate chain-of-custody documentation.
• Support efficient storage, retrieval, and workflow processes.

Safety, Compliance & Professional Practice

• Adhere to PPE, infection prevention, and biohazard safety protocols.
• Maintain strict confidentiality and HIPAA compliance.
• Demonstrate compassionate communication and cultural sensitivity.
• Complete all required education, training, and competency requirements.
• Perform additional duties as assigned.

Minimum Qualifications

• Education: High School Diploma or equivalent required.
• Experience: Relevant experience in a professional, healthcare, service, or coordination environment preferred.

Preferred Qualifications

• Previous experience in:
• Healthcare
• Anatomic pathology
• Morgue operations
• Funeral services
• Decedent care

Knowledge & Skills

• Familiarity with organ and tissue donation processes.
• Experience coordinating with external agencies, vendors, funeral homes, or service providers.
• Excellent organizational and documentation skills.
• Strong verbal and written communication abilities.
• Ability to work independently and exercise sound judgment.
• Professional demeanor with strong emotional intelligence and resilience.

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds on a regular basis.
• Ability to stand and walk for extended periods throughout the shift.
• Ability to bend, kneel, squat, twist, reach, grip, and perform physical job duties safely and effectively.