Funeral Home Administrative Assistant

About the Role

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

Responsibilities

• Compassion & Empathy: Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent: Update the funeral home website as needed, and be familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, and live webinars.
• Clear Communicator: Proof work and demonstrate strong communication and grammatical skills.
• Meticulous Attention: Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through: Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence: Maintain a neat and presentable office area and office equipment, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member: Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

Requirements

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment (funeral industry experience a plus)
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Ability to establish and maintain effective internal and external work processes