Funeral Director

Job Responsibilities

• Meet with families and complete arrangements from beginning to end.
• Partner with the Services Manager to fulfill customers' needs.
• Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and applicable rules.
• Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin.
• Answering phones, preparing reports as necessary, and participating in staff meetings.
• Run errands related to cremation arrangements (post office, health department).
• Able to use technology while meeting with families.
• Identifies and resolves problems in a timely manner.
• Skillfully gathers, analyzes, and trends data.
• Interacts and connects with families in order to provide support.
• Produces and maintains service contract files.

MINIMUM Requirements

• Education: High school diploma or equivalent.
• Certification/License: Appropriate state Funeral Director licensure is preferred.
• Experience: 1-2 years of industry experience, 3-5 years of recent administrative or customer service experience.
• Knowledge, Skills And Abilities: Strong computer skills, excellent administrative skills, excellent customer service skills, proficient in Microsoft Office Suite (Word, Excel, Outlook), ability to operate office equipment, conveys information clearly and concisely in written and spoken communication, resolves problems and provides solutions to customers in a timely manner, time management and organizational skills, reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (mileage reimbursement available).

Work Conditions

• Work Environment: Work indoors and outdoors during all seasons and weather conditions, limited amount of local and/or multiple location traveling.
• Traveling to local business: Business professional dress is required when in contact with families.
• Work Postures: Frequent, continuous periods of time standing, up to 6 hours per day, sitting continuously for many hours per day, up to 6 hours per day, climbing stairs to access buildings frequently.
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, move, push and pull up to 25 lbs.
• Work Hours: Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state).