Funeral Director

About the role

Our associates celebrate lives. We celebrate our associates. Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws.

Responsibilities

• Receives or initiates call to deceased next of kin, exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs, schedules Arrangement appointment, and emails appointment confirmation.
• May perform removals or transfers adhering to company standards and processes, cares for deceased in a respectful manner, and updates removal status in proprietary software.
• Greets next of kin and escorts to meeting space, initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Discusses available life insurance and available benefits, such as Veteran, promotes funeral, cemetery, and crematory services and merchandise, and transitions Arrangement Conference to Funeral Services Counselor/Advisor.
• Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff, and visually inspects Services Arrangements against contractual arrangements and the next of kin expectations.
• Interacts with the family to fulfill the death care requests, obtains leads for pre-need services, and performs event planning responsibilities including resource planning and ordering of music, flowers, or catering.
• Produces MeM products, prepares event room, and cleans up after events, may perform attendant duties, and may attend community or charity events to represent and promote the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science
• Current Funeral Director license within the practicing state
• Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
• Industry experience is preferred

Skills

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
• Positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Ability to build professional and trusting business relations
• Professional written and verbal communication skills
• Public speaking skills with the ability to influence and gain consensus
• Proficient using databases in automated processes and MS Office skills

Work conditions

Work is both indoors and outdoors during all seasons and weather, requires professional business attire, and involves frequent continuous periods of sitting or standing, climbing stairs, and physical effort requiring manual dexterity.

Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps, and flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.