Funeral Director

Job Responsibilities

• Arranges calls to deceased next of kin and confirms contact information.
• Schedules Arrangement appointments and emails confirmations.
• Performs removals or transfers as needed, adhering to company standards.
• Greets next of kin and escorts them to meeting spaces.
• Facilitates Arrangements Conferences, discussing needs and desired outcomes.
• Promotes funeral, cemetery, and crematory services and merchandise.
• Transitions Arrangements Conferences to Funeral Services Counselor/Advisor roles.
• Directs Services, presiding over visitation, funeral, or graveside services.
• Visually inspects deceased and adjusts casket dressing or communicates concerns.
• Ensures compliance with contractual arrangements and family expectations.
• Performs event planning responsibilities, including resource planning and ordering.
• Prepares event rooms and cleans up after events.
• May perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent the location or market.

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver’s license with an acceptable driving record.
• Industry experience is preferred.

Minimum Requirements

Knowledge, Skills & Abilities:

• Cognitive Ability: Reason, plan, identify problems, learn quickly, learn from experience, and apply learning to new situations.
• Process and Results Oriented: Motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Positive Attitude: Builds professional and trusting business relations.
• Communication Skills: Proficient in written and verbal communication, public speaking, and database automation.
• Physical Demands: Manual dexterity required for paperwork, calculators, computers, and phones.

Work Conditions:

• Environment: Both indoors and outdoors during all seasons and weather.
• Attire: Professional business attire required when in contact with families.
• Postures: Frequent continuous periods of sitting or standing up to 6 hours per day; frequent climbing stairs.
• Physical Demands: Requires manual dexterity for paperwork, calculators, computers, and phones.

Hours: Flexibility of availability may be necessary due to services occurring outside of normal business hours and working nights and weekends frequently.