Funding Supervisor

Duties And Responsibilities / Essential Functions

• Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, making certain that all necessary steps are taken in the appropriate order ensuring timeliness of process and quality of funding approval.
• Captures and coordinates the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
• Develops and maintains training materials, guides and progress reporting.
• Manages the Funding Specialists; monitoring productivity, quality, and compassion.
• Sets and ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
• Captures and coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
• Captures and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
• Calculates and requests bonus payment for direct report team on a monthly basis.
• Manages the credit exception process to expedited delivery when appropriate and directed.
• Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
• Responsible for payroll/administrative function for all direct reports.
• Responsible for personal continuing education related to job duties; i.e.: NSM’s current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
• Maintains minimum productivity and quality standards.
• Performs any related job duties assigned by the Division Funding Director.
• Carries out all position expectations in a professional manner and with minimal supervision.

Qualifications

• 5 years of experience in Complex Rehab Technology Funding operations
• 2 years of experience managing a minimum of 10 direct reports
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to review, analyze and interpret general business reports, technical procedures, work instructions and governmental regulations