Functional Intern

Responsibilities

• Interacting with customers' businesspeople to share best practices and demonstrate leading, off-the-shelf software from companies such as Salesforce, Oracle, NetSuite and SAP system capabilities.
• Working with customer process owners and application users to:
• Capture and document business challenges, pain points and requirements.
• Analyze the requirements against the customer chosen software.
• Translate business requirements to activities, such as application configurations, reports or custom development.
• Provide to-be process and system solution options to the customer, take feedback and facilitate decisions to finalize the solution.
• Work closely with the technical team to develop the solutions.
• Functionally test final solution before sharing with the customer.
• Working collaboratively with the customer business users to create business test scenarios to be used for testing the solution.
• Planning and documenting the overall testing strategy and detailed testing plans.
• Executing business focused test scenarios to test the solution, prior to customer testing.
• Supporting customers' business users to thoroughly test the solution in multiple test rounds before deploying to production.
• Engaging regularly with customer's business users to keep them engaged in the project and help them understand the changes to their processes and the benefits for those changes.
• Conducting data analysis and validation to confirm the accuracy and security of data converted into the new system from legacy systems.
• Designing and testing business operational reports or dashboards based on customer information needs.
• Proactively maintaining current knowledge (and certification of that knowledge, if required) of features/functions of assigned software through classroom or self-learning.

Requirements

• Understands various business processes, including Sales, Accounting, Financial Reporting, Manufacturing, Supply Chain Operations, Warehousing, Logistics, Procurement, and Service Operations.
• Independent person able to plan and manage self-activities, working to an overall project schedule.
• Strong communicator, both verbal and written.
• Comfortable interacting with people with varied technology backgrounds.
• Takes pride in delivering high-quality services and documentation.
• Strong problem-solving skills.
• Strong analytical skills.
• Creative thinker.
• Takes initiative and ownership.
• Strong team player.
• Interest in learning and growing both technically and as a person.
• Seeking a career in technology services.
• Pays close attention to detail.
• Knowledge of the emerging best practices in different industries is desired.
• Work experience as a process owner or user of any ERP system will be a plus.