Fun Quest Supervisor

Responsibilities

• Generate revenue by booking birthday parties and track pending birthday parties.
• Verify and reconfirm incoming and current groups/events.
• Communicate regularly with other supervisors.
• Provide special assistance to all guests and groups, addressing requests immediately.
• Assist with special groups and events.
• Support team members and other departments as needed.
• Coordinate with other departments regarding food orders.
• Handle guest complaints, escalating to management when necessary.
• Resolve minor problems or guest requests promptly.
• Operate and instruct guests on Tumble Town play structure, Bumper Cars, Lazer Tag, and game equipment.
• Verify party totals and ensure collection of party revenue and deposits.
• Process guest payments via cash, credit cards, room charges, and comp numbers.
• Maintain legible and thorough record keeping of daily shift paperwork and department files.
• Answer and direct phone calls professionally and promptly.
• Make announcements using the PA system.
• Respond to emergency situations and contact proper channels as needed.
• Communicate accurately and professionally via email, phone, and in-person.
• Perform opening and closing procedures for the venue.
• Run beginning and end-of-shift reports.
• Manage labor for attendants during shifts and lead the team productively.
• Inventory venue items and communicate needs to management in a timely manner.
• Perform any other duties as assigned within the scope of this position.

Requirements

• Proficiency in cash handling.
• Regular attendance and ability to complete job responsibilities in a timely manner.
• Courteous, respectful, and professional communication skills.
• Ability to contribute to a positive work environment and collaborate effectively.
• Strong verbal communication in English, including participation in meetings.
• Ability to multitask, handle interruptions, and remain composed in high-pressure situations.
• Proficiency in complex reading, writing, math, and task completion.
• Skills in clerical work, coordination, analyzing, supervising, instructing, precision working, following instructions, influencing others, memorization, problem-solving, independent judgment, and decision-making.
• Flexibility to work all shifts, including holidays, nights, and weekends as needed.
• Minimum age of 18 years.

Qualifications

Previous guest service experience preferred, or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Physical Demands

• Constantly sitting, standing, walking, reaching overhead, bending, crouching, kneeling, crawling, climbing, and balancing during shifts.
• Ability to lift, carry, push, or pull up to 50 lbs constantly.
• Constant repetitive use of both hands, including light grasping and occasional firm/strong grasping motions.
• Constant finger dexterity required for both hands.
• Constant use of vision abilities, including distance, depth perception, field of vision, and color vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Work performed indoors, alone, and frequently with others.
• Face-to-face interactions, including extended verbal contact with others.
• Exposure to computer equipment, electrical, and mechanical devices.
• Noise levels typically moderate but may vary from quiet to loud.
• Potential exposure to vibrations, fumes/odors, dirt/dust, moving objects, and high places.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.