Fulltime Client Service Representative

Essential Functions

• Greeting visitors and answering telephones
• Guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
• Managing electronic medical records, reports, and correspondence

Qualifications

• At least two years of proven past experience helping customers in a veterinary hospital setting
• A High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends, and holidays
• The ability to lift up to 40 lbs.
• The ability to be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits

• Competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training
• Pay range for this position is $18 to $23 per hour

About the Role

The successful candidate will be a believer in the possibilities of high quality customer service and patient care. In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients. We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with "Can Do" attitudes.