Client Service Representative (FULL TIME)

About the role

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications

The ideal candidate will have:

• Experience in a customer service role.
• Excellent communication skills.
• Ability to handle multiple tasks simultaneously.
• Strong organizational skills.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay

Pay Range: $18-$22 depending on experience

Schedule

Shift Differentials Available