Full Time Client Service Representative

About the role

Bring Your Customer Service Experience to a Growing Team Looking for a veterinary receptionist/customer service position where your experience is valued, your customer service skills make a difference, and you have flexibility in your schedule? Good Water Animal Hospital in Georgetown, TX is looking for an experienced Veterinary Receptionist / Client Service Representative to join our growing team. This is an opportunity to use your veterinary knowledge in a collaborative, positive environment while helping create an exceptional experience for every client and patient who walks through our doors.

Good Water Animal Hospital is a full-service veterinary hospital in Georgetown, TX dedicated to providing high-quality, compassionate care to pets and exceptional service to their owners. We pride ourselves on a collaborative, positive team culture where every role contributes to the overall client and patient experience. As we continue to grow, we're excited to add a Veterinary Receptionist (Client Service Representative) to our team.

Position Overview: As the first point of contact for our clients, the Veterinary Customer Service Representative plays a critical role in creating a welcoming and supportive experience for both pets and their owners. This position is ideal for someone who is organized, personable, dependable, and comfortable multitasking in a busy veterinary environment.

Responsibilities

• Provide friendly, high-quality customer service to clients and patients
• Process invoices and payments accurately
• Answer phones, schedule appointments, and obtain necessary medical histories
• Determine patient immunization and testing status
• Communicate with veterinarians and veterinary technicians regarding patient arrivals and recommended treatments
• Fill prescriptions, food requests, and over-the-counter products as directed by a veterinarian
• Accurately enter and maintain client and patient information in veterinary practice software
• Work collaboratively with the veterinary team to keep patient flow moving efficiently
• Take on additional responsibilities as hospital policies, procedures, and needs evolve

Requirements

• Veterinary reception or veterinary client service experience preferred
• AVImark experience strongly preferred
• High school diploma or equivalent
• Strong customer service and communication skills
• Team-oriented approach and strong work ethic
• Ability to multitask and remain organized in a busy or stressful environment
• Weekend availability as needed
• Ability to lift 30–50 pounds

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Employee discounts
• Flexible scheduling
• 401(k) with company match
• Training and career development opportunities
• Collaborative, team-oriented work environment

Pay

$15–$20/hour, based on experience

Schedule

Flexible scheduling; weekend availability as needed.