Full Time Universal Banker - Phillipsburg, NJ

About the role

At First Commonwealth FCU, we're more than just a credit union—we're a financial partner built on purpose. We help our members, businesses, and communities thrive through personalized solutions, trusted guidance, and innovative digital tools that make banking simpler, more efficient, and meaningful.

Responsibilities

• Servicing member's basic transactional needs
• Conducting general account maintenance
• Earning and maintaining Financial Wellness counselor certification to assist members in realizing their long-term financial goals
• Utilizing our Member Engagement Model to determine member needs and develop appropriate credit solutions
• Following up on loan applicants and ultimately closing loans
• Keeping current on all FCFCU products and services
• Utilizing Smartphones and tablets to personally demonstrate alternative banking channels including mobile and online banking
• Maintaining knowledge of fundamentals of lending, loan documentation, and corresponding loan compliance (obtain NMLS license)
• Making appropriate referrals to Mortgage and Investment specialists
• Troubleshooting and problem-solving while handling member objections

Requirements

• 1-2 years retail or customer service experience
• High School diploma
• Basic computer and keyboarding skills
• Strong oral and written communications