Full Time Teller - Queensbury, NY

About The Teller Role

Teller is the frontline ambassador of Trustco Bank, delivering exceptional customer service with professionalism and integrity. This pivotal role combines precision, efficiency, and a commitment to safeguarding our clients’ financial privacy. As a trusted representative, you will facilitate seamless banking transactions while upholding the highest standards of operational security and compliance. Trustco Bank values dedicated professionals committed to excellence. If you thrive in a dynamic environment and aspire to grow within the banking industry, we invite you to become part of our esteemed team.

Key Responsibilities

• Accurately and efficiently process deposits, check cashing, and withdrawals, verifying cash and endorsements, and issuing receipts with meticulous attention to detail.
• Cross-sell and educate clients on the Bank's diverse financial products and services, enhancing client relationships and fostering financial wellness.
• Handle credit card payments, issue money orders, bank checks, and accept loan payments, ensuring accuracy and security.
• Manage night deposit bags, admit clients to safe deposit boxes, and maintain confidentiality and security at all times.
• Respond promptly to customer questions, provide account balances, and assist with general banking needs, cultivating a welcoming environment.
• Perform end-of-day balancing of transactions, verify cash totals, and reconcile Automated Teller Machines (ATMs). Maintain detailed reports and logs to ensure compliance and accurate record retention.

Qualifications

• High School Diploma or equivalent
• Proven experience in customer service and cash handling
• Strong verbal communication skills
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Highly organized with exceptional multitasking abilities
• Ability to thrive in small team environments
• Willingness to participate in ongoing training and development
• Ability to lift 10–20 lbs., stand for extended periods
• Previous banking or financial services experience (preferred)

Schedule

• Full-time position with hours aligned to branch operations
• Mon–Wed: 8:30 AM – 5:00 PM
• Thu–Fri: 8:30 AM – 6:00 PM
• Sat: 8:30 AM – 1:00 PM (rotating schedule)
• Sun: Closed
• Employees may need to remain 15–30 minutes after closing