Full Time Teller, Gloucester, MA

About the role

The role of Teller at Santander involves engaging with customers to assist with various financial needs and processing transactions. Key responsibilities include providing exceptional customer service, handling cash, recognizing product opportunities, and maintaining a clean work area.

Responsibilities

• Welcoming customers and minimizing wait times
• Processing deposits, withdrawals, and transfers
• Maintaining accurate cash drawer balances
• Adhering to bank policies and procedures to prevent fraud
• Cross-selling bank products to deepen customer relationships
• Leveraging digital tools to educate customers on self-service options
• Assisting with custodianship, audits, and other operational tasks
• Supporting nearby branch locations as needed

Qualifications

• High school diploma or GED
• 6+ months of cash handling experience
• 6+ months of demonstrated customer service experience
• Excellent customer service skills and a passion for helping others
• Ability to identify and escalate concerns of risk to appropriate channels
• Effective listening and communication skills
• Comfortable using digital tools and technology to enhance customer engagement
• Energetic, organized, and able to multi-task in a fast-paced, changing environment
• Understanding of the necessity and value of accuracy and attention to detail
• Computer proficiency and basic math skills
• Ability to work branch hours, including weekends and evenings

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
• Preferred experience in Microsoft Office products