Full Time Teller (Upstate NY)
About the role
The Teller II position at TD involves working in a TD Store location to deliver exceptional customer service by processing banking transactions accurately and efficiently, educating customers on TD's products and services, and referring them to partners for specialized solutions.
Responsibilities
- Executes TD's Brand promise to customers by consistently delivering a Legendary Customer experience in the Store
- Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
- Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
- Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
- Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
- Trains and acts as a mentor to new Tellers
- Affords assistance to supervisors with daily duties as directed by Store leadership
- Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
- Verifies customers' identities by following customer authentication policies & procedures
- Automatically balances cash drawers, ATMs, Teller Cash Dispensers (TCDs), and Teller Cash Recyclers (TCRs) as necessary
- Ensures confidentiality of customer information is securely stored throughout the day
- Understands the importance of and follows dual control
- Follows all security and audit measures to minimize potential loss
- Utilizes bank tools and processes to detect, address and prevent fraud
Requirements
High school diploma or GED, 1 year teller or cash handling experience preferred, demonstrated Customer Service skills preferred, Ability to work weekends, evenings, holidays as scheduled, Strong organizational skills, Detail-oriented, Ability to function in a fast-paced and changing environment, Excellent communication skills with ability to be concise, clear and consistent.
Qualifications
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Sitting – Occasional
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Occasional
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Occasional
- Crawling – Occasional
- Climbing – Occasional
- Reaching overhead – Occasional
- Reaching forward – Occasional
- Pushing – Occasional
- Pulling – Occasional
- Twisting – Occasional
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
Skills
None specified in the job description.
Benefits
TD offers a comprehensive Total Rewards package which includes base salary and variable compensation/incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition.
Pay
$21.50 - $26.75 USD
Schedule
Hours 40