Full Time Teller, Pembroke, MA

About the role

Santander is a global leader in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, and together, we are transforming the way we serve customers through innovation and bold thinking.

Responsibilities

• Engage in assisting with various financial needs and processing transactions.
• Provide exceptional customer service, resolve concerns, minimize risk, and defend against fraud.
• Refer product solutions and escalate complex issues for timely resolution.
• Leverage digital tools to educate customers on self-service options.
• Absorb and assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area to create a welcoming environment for customers.
• Support nearby branch locations based on business necessity.

Qualifications

• High school diploma or GED.
• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized, and able to multi-task in a fast-paced, changing environment.
• Understanding the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

What You Bring

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.