Full-Time Store Manager

Role Overview

Employees are our greatest strength and the customer is our primary focus. As an LSF Store Manager you are the ultimate ambassador of our brand. You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop new strategies to drive the business.

Key Responsibilities

• Leadership and People Management
  Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team
  Sets clear goals and expectations for the team with consistent performance feedback to monitor results
  Manages overall team performance & growth
  Recognize contribution of others and celebrate success
  Manage and monitor team morale & talent retention
  Provide clear feedback and regular coaching
  Foster team’s ongoing growth & development through both training & on-the-job learning
  Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
  Manage employee relations issues with appropriate partnerships and guidance
  Communicate clearly with management team to ensure that entire staff is informed and involved
  Proactively recruit and retain staff at all levels to reflect market demographics and anticipate future business needs
  Display a strong commitment to self-development and growth

• Create the Customer Experience
  Leads by example and creates an environment and a team that consistently delivers transformational customer experiences.
  Stays engaged with and provides training and coaching to the team to develop and manage a highly productive selling environment
  Owns the customer journey in your store – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships and provide an inspiring and personalized shopping experience
  Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

• Represent the Brand
  Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
  Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business
  Take ownership for maintaining the LSF aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
  Partner with Corporate Management to ensure that the assortment strategy is aligned with the needs of the business
  Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards
  Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

• Operational Excellence
  Understand and adhere to all operational procedures and ensure the efficient running of store operations.
  Ensures the management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner
  Ensures consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork
  Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
  Ensure strong partnership with your Corporate Management Team to ensure alignment & timely two-way communication
  Maintain stores physical appearance and cleanliness
  Contribute to successful company growth and securing of our assets through implementation of effective Loss Prevention methods and policy & procedures

• Drive the Business and Deliver Results
  Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measurable statistics that drive the business
  Conversion
  Email Capture
  Daily, weekly, monthly, quarterly & annual targets
  Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
  Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners
  Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned