Full-Time Service Manager 358 Arroyo Grande

About the role

Full-Time Service Manager position located at 1464 E Grand Avenue, Arroyo Grande, CA 93420. Reports to the Store Manager and is responsible for maintaining service standards in the store.

Responsibilities

• Implement and manage the FAN customer service program.
• Execute corporate directives (e.g., action bulletins, product removals).
• Maintain the store’s break room (job postings, poster programs, iPad, cleanliness).
• Review mystery shop performance.
• Manage front end operations.
• Perform bookkeeping duties.
• Offer friendly and courteous assistance to customers by providing store and product information (FAN Customer Service).
• Communicate bulletin information to associates.
• Monitor the front end to ensure service standards and procedures are followed.
• Operate a cash register, review price changes, promotional plans, bulletins, and communicate updates to associates.
• Maintain assigned store sections; order, receive, and stock merchandise using proper equipment.
• Review invoices/load bills for accuracy.
• Stock shelves, end stacks, displays, and deli/freezer cases.
• Set up promotional displays.
• Record lost/damaged goods and store supplies using appropriate forms and data entry.
• Perform checkout function at the end of each business day.

Requirements

• One to three (1‑3) years of related experience and/or training, or equivalent combination of education and experience.
• Retail Management Certificate is desirable.

Pay

Starting rate: $22.75 per hour.