Full-Time Sales Supervisor
About the role
Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we've created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day. Exciting opportunity to join our team at our new Westfield Paramus location opening soon. The Sales Supervisor, (known in our stores as a Shift Lead), works with the Store Manager and Assistant Store Manager to exceed customer expectations, build a high-energy store environment, and uphold the standards that define a 5.11 store. You'll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences. This role is a great opportunity to step into leadership, grow your skills, and make a visible impact in a fast-paced, results-driven environment.
Responsibilities
- Deliver an exceptional 5.11 EDGE customer experience.
- Foster a customer-first culture of teamwork and continuous improvement.
- Support merchandising, stock organization, and visuals.
- Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.
Requirements
- Retail or customer service experience, preferably in specialty or performance-driven retail.
- Empowered, enthusiastic, and eager to learn.
- A drive for teamwork, problem-solving, and maintaining high standards.
- Passion for tactical, outdoor, or fitness gear.
Benefits
- Employee discounts on 5.11 gear.
- Health, dental, and vision insurance.
- 401(k) program with employer match.
- Employer-paid basic life and AD&D insurance.
- Voluntary benefits: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Savings Account; Employee Assistance Program.
- Paid Time Off, Paid Holidays, and Sick Time.
- Casual dress code.
- Flexible schedule and supportive team environment.
- Opportunities to learn, grow, and advance within the company.
- A workplace built on purpose, performance, and adventure.
Pay
$16.42 per hour plus commission.
Schedule
Flexible schedule; full-time employees working at least 30 hours per week are eligible for the complete benefits program.