Jobs · Customer Service · Florida

Full Time - Sales Associate - Millwork - Day

Lowe's Companies, Inc. · Jacksonville, FL · 1 mo ago
Customer Service$83/hrFull-time
We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include boilerplate like EEO, legal, cookie, navigation, application instructions, duplicated lines. Must preserve all substantive info. We need to parse the posting. Key parts: - Intro: "Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges." - "How We Support You Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules. Make your well-being a priority with multiple top-tier health insurance options. Explore educational opportunities with Lowe's tuition assistance program. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program. Gain extra savings with a 10% Associate Discount. Learn new trade skills with our Track to the Trades program. For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits." - "Your Day at Lowe's As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met. While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department. Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services." - "Key Responsibilities Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service. Assist customers with locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" Note there are some missing spaces: "locating and handling merchandiseDown stock merchandise by looking for empty areas on shelves and replenishing suppliesProcess orders and deliveries accurately so customers receive merchandise as expected and on timeCross-functionally train in other areas of the store to help deliver the best customer servicePrepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)Guide customers through shopping or checkoutComplete other duties as assigned" We need to split into list items. - "Minimum Qualifications 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information6 Months Experience using common retail technology, such as smart phones and tabletsReading, writing, and performing basic arithmetic (addition and subtraction)Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job dutiesMinimally lift 25lbs unassisted or over 25lbs with or without an accommodation" Again missing spaces. - "Preferred Qualifications 6 months of Retail and/or customer service experienceBi-lingual skillsCertification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)" - "Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team." - "Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores." - "Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker." - "About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com." Then duplicate "About Lowe’s" again with updated numbers (FORTUNE® 100, FY2025 $86B, 530 branches and 130 distribution centers). We need to preserve all substantive info, but we should avoid duplication? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Duplicated lines: we should remove duplicated lines. There's duplicated "About Lowe’s" sections with slightly different content. We need to combine? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." So we should remove duplicated lines. The two About Lowe's paragraphs have overlapping but not identical; they differ in some numbers (Fortune 50 vs 100, FY2024 vs FY2025 sales, branches and distribution centers). They are not exact duplicates, but they are similar. Should we keep both? They are duplicated in sense of same heading but different content. The instruction says remove duplicated lines, not sections. Since they are not identical lines, we might keep both but maybe we should merge to avoid redundancy? However "Preserve ALL substantive information" suggests we should keep both pieces of info, but if they are contradictory (different numbers) we need to decide which is correct. Likely the later one is more updated (FY2025). The earlier says FY2024 $83B, later says FY2025 $86B. Both could be true (different years). So we could keep both as separate paragraphs, but that might be redundant. However the instruction says remove duplicated lines, not duplicate content. Since they are not identical lines, we can keep both. But to avoid too much repetition, maybe we combine into one About Lowe's section that includes both sets of info? That would be summarizing, which we should avoid. Better to keep both as separate paragraphs under About Lowe's? But we cannot have multiple paragraphs under same heading? We can have multiple

under same heading. That's fine. We need to decide sections: We have content for: - About the role (intro + How We Support You + Your Day at Lowe's) maybe combine as "About the role". Could also have "Benefits" separate (the How We Support You includes benefits). But we have a Benefits section heading possible if we have specific benefits listed. The How We Support You lists benefits: health insurance, tuition assistance, 401(k) match, ESPP, 10% discount, Track to the Trades. That's specific benefits. So we could create a Benefits section with those items as list. - Responsibilities: Key Responsibilities list. - Requirements: Minimum Qualifications and Preferred Qualifications could be under Requirements or Qualifications. The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include based on content. We have Minimum Qualifications and Preferred Qualifications. Could put under "Requirements" (minimum) and "Preferred Qualifications" maybe under "Qualifications". Or we could have "Qualifications" heading and list both minimum and preferred as subpoints? But we need to use

  • for any list of duties/requirements/benefits. So we can have a

    Requirements

    with
      for minimum qualifications. And a

      Qualifications

      for preferred qualifications. We also have Skills? Not explicitly listed; but we could treat bilingual skills etc as skills. But we have Preferred Qualifications includes bilingual skills and certification. Could be under Skills. However we already have Qualifications. We have Travel Requirements and Working Conditions. Could be under "Schedule"? Not exactly. Travel Requirements could be its own section? Not in allowed headings list; but we could put under "Schedule"? Not appropriate. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections when posting has real specific content. Travel Requirements and Working Conditions could go under "About the role" maybe? Or we could create a "Working Conditions" section but not allowed. So we should incorporate them into existing sections, perhaps under "About the role" or "Responsibilities". But the instruction says we must not invent sections; we must use only those headings. So we need to fit content into those headings. We have Pay: not explicitly stated; only "competitive pay" mentioned but no specific numbers. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits we have specific list, so we can include Benefits. Pay: only mentions "competitive pay" but no specific rate; that's vague, not specific. So we should NOT include Pay section. Schedule: mentions part-time or full-time? The posting says "Whether you need a part-time position or a place to plant yourself and grow". That's about schedule flexibility but not specific schedule. Not explicit schedule details. So we should not include Schedule. Thus sections we will include: About the role, Responsibilities, Requirements, Qualifications, Benefits. Now we need to extract content for each. About the role: Should include the introductory paragraphs: "Your Impact at Lowe's..." and "How We Support You..." and "Your Day at Lowe's..." plus maybe the About Lowe's company description? Actually About Lowe's is about the company, not the role. Could be part of About the role? Usually "About the role" is about the job; company info could be separate but we don't have a heading for company. Could put under About the role as well. But we must not repeat job title. We'll include the intro paragraphs and the "How We Support You" and "Your Day at Lowe's". Also include the About Lowe's paragraphs? Might be better to put them under About the role as they describe the company. However the instruction says "About the role" heading for section headings (e.g. About the role, Responsibilities...). So we can put company overview there. We need to avoid boilerplate like EEO, legal, duplicated lines, application instructions. We'll remove the EEO paragraph at the end. Also remove the duplicated "About Lowe’s" lines? We'll keep both but ensure not duplicate identical lines. We'll just include both paragraphs as they are. Now Responsibilities: Use the Key Responsibilities list. Need to split into items. The text currently has missing spaces; we need to parse manually. Original: "Key Responsibilities Welcome customers to Lowe's

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