Full Time Revival Guest Lead

Who Are We?

Revival is dedicated to the adventurer, the nurturer, the fit friend, the overcomer, the stay-at-home, and the errand-runner. It represents an awakening: a moment of clarity, comfort, growth, and self-realization. Whether your goals are fitness-based, overcoming challenges, or centered around grounding and personal growth, Revival is there to support it all. We believe shopping is a sport too!

Position Overview

Reporting to the Store Leadership, the Guest Lead leads and supports management by directing activities required to achieve all store goals, including world-class guest service, sales objectives, loss prevention, and merchandising presentation while driving both associate and guest engagement.

• Provide guests with exceptional service through relationship building, product knowledge sharing, and maintaining a clean, well-maintained store environment.

What We Offer

• Competitive base pay
• Paid Time Off
• Generous associate discount
• 401k with company match
• Advancement opportunities

People

• Fosters a guest-focused team environment by anticipating guest’s needs, exceeding expectations, and adhering to the Revival service standards; coaches associates on guest interactions to increase transactions and capture guest opportunities.
• Serves as Manager on Duty when managers are not present.
• Helps develop team to accomplish store’s business objectives through coaching, investment, retention, and motivation.
• Creates a learning environment for associates.
• Holds self and employees accountable for achievement of financial results and statistical standards.
• Manages conflict and coaches by applying company’s recommended processes, standards, and guidelines.
• Empowers and involves associates in decision-making processes.
• Fosters team commitment through support, relationship building, and recognizing individual contributions.
• Leads by managing through change and adversity.
• Acknowledges, interacts, and builds relationships with guests; creates guest loyalty.
• Consistently receives positive, unsolicited guest feedback.
• Communicates effectively with store management and guests.
• Treats others fairly, with respect, and values differences; does not pass judgment on potential guests.
• Supports an environment of learning and trust by acting as a positive role model.

Process

• Ensures attainment of sales and inventory shortage goals.
• Implements merchandise presentation, restocking, and recovery to maximize productivity.
• Understands the Altar’d State culture and ensures compliance with all Altar’d State values & practices, and store operational standards.
• Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals.
• Controls workflow through successful planning and delegation.
• Executes task directives within designated timeframes.
• Completes opening/closing procedures and tasks as directed by management with a guest focus.
• Maintains a safe work environment and reports any potential hazards.
• Participates and assists in the preparation for the stores’ inventory.
• Participates in store walk-throughs with team, communicating successes and opportunities in key store areas.
• Communicates effectively with executive team.
• Recommends ideas to improve standards and processes.

Presentation

• Maintains an awareness of brand aesthetic and relevance to the store environment and communicates with team.
• Maintains a clean and presentable store environment.
• Assists in the construction of merchandising and window displays.
• Represents the brand by adhering to appropriate standards of dress and grooming.

Qualifications

• Must be 20 years of age.
• Previous retail or hospitality experience preferred.
• Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling, and squatting frequently.
• May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location.
• Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc.

• Equal opportunity employer
• Values diversity
• Committed to providing a safe and inclusive workplace

Recognition

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022