Full-Time Guest Service Supervisor
Northwest X Southern Hospitality · Richland, WA · 1 wk ago
On-siteCustomer ServiceFull-time
About the role
Responsible for overseeing guest service operations, ensuring high standards of customer satisfaction.
Responsibilities
- Oversee daily operations to ensure smooth service delivery.
- Train and mentor team members to enhance guest satisfaction.
- Handle escalations and resolve complaints effectively.
- Conduct regular performance evaluations and provide feedback.
Requirements
- Bachelor’s degree in hospitality, management, or related field.
- Minimum 3 years of supervisory experience in a customer-facing role.
- Proven ability to manage teams and handle stressful situations.
- Strong communication and interpersonal skills.
Qualifications
- Valid driver’s license and reliable transportation.
- Proficient in Microsoft Office Suite.
- Experience with CRM systems.
Skills
- Customer service excellence.
- Leadership and team management.
- Problem-solving and conflict resolution.
- Time management and organizational skills.
Benefits
- Comprehensive health insurance package.
- Flexible work schedule.
- Professional development opportunities.
Pay
$Competitive salary based on experience.
Schedule
Monday through Friday, 8:00 AM - 5:00 PM.
Resources
For more information about this opportunity, visit our resources page.