Guest Service Supervisor, Full-Time

Essential Functions and Responsibilities

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel
• Communicate effectively with guests and fellow team members
• Be proficient at all Guest Service systems and processes
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance
• Responsible for all front office activity during scheduled shifts
• Monitor and adjust room availability status
• Check travel agent commissions, franchise frequent stay program activity and central reservations
• Monitor and complete filing of registration cards, reservations, correspondence and no-shows
• Check Maid’s list and ensure room availability status is accurate
• Check and audit banks
• Submit daily report to Guest Services Manager or General Manager (written or verbal)
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel

Health Benefits, Travel Perks & More

• Medical, Dental & Vision Benefits
• 401k
• Vacation and Sick Leave
• Team Member Travel Program

Pay Range

$20.00 - $23.00/hour