Full-Time Retail Shift Leader

Position Summary

Our Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties include handling operational procedures, providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What You'll Do Here

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Aids in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Maintains production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Aids in completing daily communication log to organize and assign work to team members.
• Aids in monitoring new employee training progress.
• Maintains and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.

What You'll Need

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes.
• A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly.
• Ability to tolerate variations in work environment temperature.
• Ability to be stationary or mobile for long periods of time.