Shift Supervisor

Job Responsibilities

• Maintain exemplary customer service within the store and build relationships with customers
• Establish a strong customer service culture within the store
• Support the Assistant Store Manager in implementing strategies to meet store goals and objectives
• Develop and motivate store team members to exceed customer expectations
• Ensure compliance with federal, state, and local regulations
• Perform responsibilities of a Customer Service Representative and supervise team activities in the absence of the Store Manager
• Coach CSRs on proper transaction conduct and compliance
• Review and approve checks within limits
• Support store marketing efforts
• Resolve customer complaints
• Manage schedules, cash, and store audits
• Review Operations Bulletins, News communications, and training materials

Job Requirements

• A minimum of one year of management experience in industries like hospitality, financial services, retail, and restaurant
• Willingness to engage with customers and develop positive relationships
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays
• English fluency required; English/Spanish bilingual preferred

Working Conditions and Physical Requirements

• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
• Must manage several tasks at one time and handle frequent interruptions

Benefits

• Medical/dental/vision insurance
• 401(k) plan
• Vacation
• Opportunities for advancement
• Ongoing training

Company Information

PLS is a leading retail provider of financial services. Founded in 1997 by Bob and Dan Wolfberg, the company is headquartered in Chicago and comprises over 200 financial service centers in 12 states. Through its check cashing stores, PLS offers consumers convenient financial products and services to manage their day-to-day financial needs. The company values Communication, Customer Focus, Integrity and Trust, Teamwork, and Results.

PLS is an Equal Employment Opportunity Employer. It provides reasonable accommodations to applicants with disabilities and is a drug-free workplace.