Full-Time Outbound Sales Representative (Urgently Hiring)

About the Company

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. MCI fosters an environment where professionals can build meaningful careers, access continuous learning and development, and contribute to a globally expanding, industry-leading organization.

Responsibilities

• Make outbound calls to prospective customers.
• Present products and services confidently and professionally.
• Identify customer needs and recommend appropriate solutions.
• Build rapport and maintain positive customer relationships.
• Meet or exceed individual sales goals and performance metrics.
• Accurately document customer interactions.
• Follow all sales scripts, compliance guidelines, and company policies.
• Collaborate with team members to achieve overall sales objectives.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent verbal communication skills.
• Strong persuasive and negotiation abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer skills.
• Self-motivated with a goal-oriented mindset.
• Ability to work a full-time schedule.
• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with fingerprinting (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results; does not apply in Canada).

Nice to Have

• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

Work Environment

This role operates in a professional office environment, primarily sedentary with long periods of sitting or standing while using a computer and telephone headset. The employee will regularly operate office equipment such as a phone, copier, and printer. Occasional movement around the office may be required, including reaching, lifting, or moving objects up to forty (40) pounds.

MCI provides reasonable accommodations for qualified employees with disabilities as required by applicable laws. If accommodations are needed, please contact Human Resources.