Full-Time Outbound Sales Representative (Urgently Hiring)

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers leverage both on-site and remote agents with advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

About the role

We're seeking a Full-Time Outbound Sales Representative to proactively reach out to prospective customers, build relationships, and promote products and services. This role is ideal for energetic, persuasive, and success-driven professionals.

Responsibilities

• Make outbound calls to prospective customers.
• Present products and services confidently and professionally.
• Identify customer needs and recommend appropriate solutions.
• Build rapport and maintain positive customer relationships.
• Meet or exceed individual sales goals and performance metrics.
• Accurately document customer interactions.
• Follow all sales scripts, compliance guidelines, and company policies.
• Collaborate with team members to achieve overall sales objectives.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent verbal communication skills.
• Strong persuasive and negotiation abilities.
• Comfortable making a high volume of outbound calls.
• Basic computer skills.
• Self-motivated with a goal-oriented mindset.
• Ability to work a full-time schedule.

Nice to have

• Previous outbound sales experience.
• Call center sales experience.
• Experience meeting sales quotas.
• CRM software experience.
• Upselling or cross-selling experience.
• Bilingual or multilingual skills.

About MCI

MCI helps customers address CX and DX challenges by creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The company provides business process outsourcing, staff augmentation, contact center services, and IT services, including hosting, software, and specialized staffing. In 2019, MCI was named Iowa’s Fastest Growing Company by Inc. Magazine and ranked 452nd among the fastest-growing private companies in the USA.

MCI operates ten business process outsourcing service delivery facilities across the U.S., Canada, South Africa, and the Philippines. Its portfolio includes brands such as MCI BPO, MarketForce, GravisApps, OnBrand24, and Vinculum, serving mid-market, federal, and enterprise clients with services spanning customer experience, IT, staffing, claims processing, collections, and digital solutions. MCI employs over 10,000 professionals and partners with 150+ diverse North American clients.

Conditions of employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprinting (job offers contingent on results).
• Must be willing to submit to drug screening (job offers contingent on results; does not apply in Canada).

Physical requirements

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary, sitting or standing for long periods while using a computer and telephone headset. The employee will regularly operate office equipment such as a computer, phone, copier, and printer. Occasionally, the employee may need to move about the office, reach in any direction, raise or lower objects, move objects up to forty (40) pounds, or exert force.