Full Time - Operations - Community Manager - The Timbers

About the role

The Residential Community Manager’s goal is to maximize the income and control the expenses at the apartment community. This position is responsible for the day-to-day operations and organization of the apartment management office and staff ensuring that the property is clean, in good repair and target occupancy is met. The Residential Manager shall exercise discretion within company guidelines in dealing with a wide variety of situations (i.e. promoting increased rental revenue, servicing residents’ needs, collecting rents and fees, maintaining the property, etc.).

Responsibilities

• Promote increased rental revenue
• Service residents' needs
• Collect rents and fees
• Maintain the property
• Direct, lead, and resolve employee disputes
• Set and accomplish goals personally and for the team
• Deal with lease documents, fill out paperwork, and keep accurate records
• Make bank deposits
• Compute rental amounts, prorates, discounts, percentages, and basic math computations
• Operate fax/copy machine, vacuum, telephone, typewriter, calculator, and computer (or be willing to be trained)

Qualifications

• High school diploma or equivalency required (some college preferred)
• Minimum of one year of experience in management, sales, and/or office administration required
• Prior apartment management experience preferred
• ARM or CAM designations preferred
• HUD/LIHTC experience preferred

Skills

• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations
• Ability to think rationally beyond a specific set of instructions
• Capability to work at a fast pace and with multiple tasks, perform duties while under pressure and meet deadlines in a timely manner
• Ability to interact/communicate with other site employees, residents, visitors, and the public in a professional and pleasant manner
• Legible penmanship and accurate typing skills
• Good customer service skills and ability to resolve resident, prospect, and vendor problems
• Good communication skills and ability to successfully interact with all types of people
• Professional phone manner
• Outgoing personality and sales capability to lease apartments
• Supervisory skills to direct, lead, and resolve employee disputes
• Self-motivation to set and accomplish goals personally and for the team

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401K