Full-Time Inbound Sales Representative (Urgently Hiring)

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in call centers and operations spanning multiple countries. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Qualifications

• Nice to have: Previous inbound sales experience, customer service or call center experience, experience working toward sales goals, CRM software experience, upselling or cross-selling experience, bilingual or multilingual skills.

Benefits

MCI fosters an inclusive environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

The schedule for this role is typically full-time, with flexible hours to accommodate the needs of the customer base.

Equal Opportunity Employer

MCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.