Full-Time Inbound Sales Representative (Urgently Hiring)

Position Overview

MCI is a rapidly growing tech-enabled business services company with a strong presence in the USA and operations across multiple countries. We offer Customer Experience, Business Process Outsourcing, and Anything-as-a-Service solutions in various sectors including healthcare, retail, government, education, telecom, technology, e-commerce, and finance. Our contact centers leverage advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering a career-building environment with continuous learning and development opportunities.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.
• Nice to have: previous inbound sales experience, customer service or call center experience, experience working toward sales goals, CRM software experience, upselling or cross-selling experience, bilingual or multilingual skills.

About MCI (Parent Company)

MCI helps customers tackle CX and DX challenges by delivering industry-leading solutions that ensure exceptional experiences and optimal performance. We provide business process outsourcing, staff augmentation, contact center customer services, and IT services to mid-market, federal, and enterprise partners. MCI has been recognized as one of the fastest-growing companies in the USA and Iowa, with a diverse portfolio of tech-enabled business services operating companies. We are committed to fostering a diverse and inclusive workplace where all employees are treated with dignity and respect.

Conditions of Employment

• All MCI locations require authorization to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.
• (Does not apply in Canada).

Physical Requirements

• This job operates in a professional office environment.
• The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
• The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

MCI maintains a work environment free from discrimination and promotes equality in all aspects of employment. We adhere to these principles in recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. We also provide reasonable accommodation to qualified employees with disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.