Full-Time Inbound Sales Representative (Urgently Hiring)

About the role

MCI is a rapidly growing tech-enabled business services company with a strong presence in the USA and operations spanning multiple countries. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various industries including healthcare, retail, government, education, telecom, technology, e-commerce, and finance.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Understand customer needs and recommend appropriate products or services.
• Guide customers through the purchasing process.
• Build trust through excellent customer service.
• Meet sales and performance goals.
• Accurately document customer interactions.
• Maintain knowledge of products, services, and promotions.
• Follow company policies and quality standards.

Requirements

• Must be 18 years or older.
• High school diploma or GED required.
• Excellent communication and listening skills.
• Customer-focused with strong interpersonal skills.
• Basic computer proficiency.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving abilities.
• Reliable attendance and punctuality.

Qualifications

• Nice to have: Previous inbound sales experience, customer service or call center experience, experience working toward sales goals, CRM software experience, upselling or cross-selling experience, bilingual or multilingual skills.

Benefits

MCI fosters an inclusive environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Pay

The pay for this role is competitive and commensurate with experience.

Schedule

This is a full-time position with standard business hours.